FSED ISO Re-registered

By Ken Dobis

The Facilities Services and Engineering Division (FSED) has maintained its ISO 9001:2000 registration of its Quality Management System. FSED is the only organization within the Office of Operations, Technology and Acquisition to be ISO registered, and the only organization at the Tech Center to achieve a re-registration.

On July 21-22, 2005, Quality Management Incorporated (QMI) conducted a Re-Assessment Audit of the FSED management system to the ISO 9001:2000 standard. QMI’s report stated: [b]ased on the review of the company’s (sic) Management System documentation, and the audit results, the following recommendation is made:

The results of the re-assessment, including the review of the performance of the FAA Management System over the past 3 years and the Re-assessment Audit, indicated that the system meets the following criteria for maintenance of registration to ISO 9001:2000. An effective interaction exists between all elements of the management system, and the entire management system is effective in light of any changes. Top management has demonstrated a commitment to maintain the effectiveness of the system thanks to Gary Poulsen, FSED Division Manager, Kenneth S. Dobis, FSED ISO Quality Manager, and Wayne F. Marks, FSED ISO Document Manager.

It is only appropriate to also express appreciation to the following groups and their employees:

Facility Engineering and Operations Group managed by Raymond Dumas assigns work to all FSED organizations and support contractors through the Trouble Desk;

Environmental Engineering Group managed by Howard Kimpton receives work orders from the trouble desk involving environmental and safety issues, in addition to their normal environmental and safety work throughout the Technical Center;

NAS A&E Group managed by Michael Beres is the focal point for all engineering/design work requested from many organizations, and includes architecture and engineering design, engineering consultation, planning and estimating, and construction;

Technical Center Architecture &Engineering Group managed by Frank Seman is the focal point for all engineering/design work requested from many organizations, and includes architecture and engineering design, engineering consultation, planning & estimating and construction; and

Aviation Safety & Security Architecture & Engineering Group managed by David Dando is the focal point for all engineering/design work requested from many organizations, and includes architecture and engineering design, engineering consultation, planning & estimating and construction.

Keeping the user interface for our ISO documentation simple was one of our goals. We felt that this would be key to having our employees understand and follow our ISO procedures without intensive and recurring training on finding information. The ISO documentation can be found at http://plant.act.faa.gov/iso9000.html

The division’s ISO consultant is David Lambertson of Qualitec Consulting. Dave has guided us through the ISO process with expertise, patience and a steadfast commitment to our goal of ISO 9001:2000 re-registration. Lambertson also is the NASA Headquarters ISO consultant. FSED selected QMI of Springfield, PA, and Mississauga, Ontario, Canada, as the registrar.