WJHTC Intercom - February/March 2003

WJHTC Home Page Intraweb Site Intercom On-Line _____________________				____________________________________________________________________ Volume 6; Issue 2 February/March 2003
Administrator Visit Aviation First and Second Decades Balanced Scorecard CAMI CFC Diversity Ads/Announcements Retirements Mary Lou - Recognized New Editor - Norris Hite OTA - Dawn Zimmer Rodger Mingo Retires Sterling Foxworth Video Dept. Awarded Try Math Mission-Vision-Values Volunteer Credits
				_____________________________________________________________________ Mission, Vision and Values of the Tech. Center _____________________________________________________________________
				Mission Creating Possibilities and Providing Integrated Solutions to Meet the Challenges of Aviation Vision Internationally Recognized as a Leader in Shaping the Future of Aviation Values: We value: Our People We are committed to building and effectively using a diverse workforce We invest in human capital by providing opportunities to enhance capability, currency and competency We treat each other fairly and with respect We take a genuine interest in each other We value: Integrity, Honesty and Courage We do the right things for the right reasons We are honest with each other and with our customers We do what we say we will do We say what needs to be said and listen to what we may not want to hear We value: Accountability and Responsibility We accept responsibility and consequences for our actions We hold ourselves and each other accountable for delivering on our promises We are accountable and responsible for achieving business results We value: Excellence and Innovation We demand high quality performance from ourselves and others We work to continually improve ourselves, our products and services We expect and support innovation We value: Our Customers We anticipate and meet our customers’ needs We deliver high customer value We value: Sound Decision Making We make timely decisions with a corporate view Our decisions are: Rational Information-based Appropriate to our level of authority We take ownership of our decisions _____________________________________________________________________ Invitation to all Employees You may have read in the Sept/Oct Technical Center Intercom that five bold steps have been initiated in connection to the reorganization and the Balanced Scorecard. One of those bold steps is to have all employees know and understand the Vision, Mission, and Values (VMV) of the William J. Hughes Technical Center, and to involve all employees in achieving the VMV. To reach the desired end state, the VMV must be shared, understood, and supported by all. Everyone must be able to see his part. We need your input to make this happen. Please kindly review the attached VMV and visualize yourself and your job, and how you personally fit into achieving the VMV. Since the purpose of this invitation is to provide a way to exchange ideas, we encourage you to tell us how you work to make the VMV a reality. We will be featuring articles about employees and their role in achieving the VMV the Tech Center News and the Intercom. Please send all thoughts to the Bold Step Team at: Carolyn.Pokres@faa.gov. Thank you in for your participation! We look forward to hearing from you. _____________________________________________________________________ Achieving the Technical Center’s Mission, Vision and Values Any organization can have a vision, mission and values, but none can achieve them without the support of its people – all of its people. From the janitors to the Tech Center director to the secretaries to the division managers to the engineers to computer operators, everyone needs to be working to make the vision, mission and values come to fruition. Each month we will spotlight an employee that is working to this end. This month is Mary Granese who is a secretary in xxx. “One of my primary duties is to answer the phone for my division. As a secretary here at the Technical Center, I know my attitude concerning the work tasked to me directly reflects the impression people receive about the Technical Center. I also know every time the phone rings, the person on the other end of the call has her/his own expectations of the outcome of the call. My job only requires me to answer the phone politely and connect the person to their party. In many cases, I am the recipient of the call because the caller needs immediate assistance and has been directed to me through the voice mail “press zero” option. I have had phone calls from previous directors, potential employees, Federal Air Marshals, vendors, and many more. All of these calls are opportunities for creating possibilities and providing Integrated Solutions to Meet the Challenges of Aviation.”