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  William J. Hughes Technical Center Intercom - Letterhead Graphic

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Volume 6; Issue 3

April/May 2003

Sturgell Confirmed

Balanced Scorecard

Black History Month

Centennial of Flight

Diversity

Japanese Officials Visit

Let's Get Physical

Misc. Ads

Papers Published

Profile - Sue Conover

Retirement - Bruce

Retirement - Carolyn

Science Fair

Technology Transfer

Tomorrow's Engineers

Troop Tribute

Try Math

VMV Profile Jay Fox

Women in Aviation

Women's History Month

Credits

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Building a Strategy-Focused Organization:

Cascading the Technical Center Strategy Using the Balanced Scorecard

  By Mary Lou Dordan

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In an effort to ensure the effective implementation of the strategy of the William J. Hughes Technical Center throughout the organization, the Strategic Leadership Team has created a Corporate Balanced Scorecard.  The Corporate Scorecard translates the Technical Center’s high-level strategy into 25 operational objectives with assigned measures and targets.

The next critical step in ensuring the strategy is aligned throughout the organization and becomes a part of everyone’s job, is the cascading of the Corporate Scorecard down to the five offices:

·         Office of Innovations & Solutions (ACB)

·         Operations, Technology, and Acquisitions (ACX)

·         Office of Human Capital Strategies (ACH)

·         Office of Enterprise Performance (ACF)

·         Office of Knowledge Management (ACK) 

The cascading process is designed to translate and link the Corporate Scorecard to the organization’s sub units. In order to do this, the five offices identify the strategic objectives for which they are accountable; determine performance measures and targets for these objectives; align these measures, targets and initiatives to the corporate scorecard; and produce a scorecard and implementation plan of their own.

The Technical Center is in the midst of this cascading process.  A kick-off session for cascading the strategy was held January 16 in the Central Viewing Area with representatives from the two largest offices (ACB and ACX) present.  A timeline for the process was developed and core teams were established to work with leadership teams to review the corporate BSC; choose the objectives that apply to their organizations; assign relevant measures and targets; ensure that initiatives are in place to focus the strategy; and complete an implementation plan.  The cascading process, which typically takes six to eight weeks, is scheduled for completion later this month.

Successfully cascading the strategy using the Balanced Scorecard methodology will aide the Technical Center in becoming a performance-based organization. The reward of this effort is an organization focused on what it has to do well, in order to become an industry leader.  Focusing on our strategy will be instrumental in helping us to meet our vision of becoming “Internationally recognized as a leader in shaping the future of aviation.”

 

 

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