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Volume 6; Issue 3 |
April/May 2003 |
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_____________________________________________________________________ Building a Strategy-Focused Organization:
Cascading the Technical Center Strategy Using the Balanced
Scorecard _____________________________________________________________________ |
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In
an effort to ensure the effective implementation of the strategy of the
William J. Hughes Technical Center throughout the organization, the
Strategic Leadership Team has created a Corporate Balanced Scorecard.
The Corporate Scorecard translates the Technical Center’s
high-level strategy into 25 operational objectives with assigned measures
and targets. The
next critical step in ensuring the strategy is aligned throughout the
organization and becomes a part of everyone’s job, is the cascading of
the Corporate Scorecard down to the five offices: ·
Office of
Innovations & Solutions (ACB) ·
Operations,
Technology, and Acquisitions (ACX) ·
Office of
Human Capital Strategies (ACH) ·
Office of
Enterprise Performance (ACF) ·
Office of
Knowledge Management (ACK) The
cascading process is designed to translate and link the Corporate
Scorecard to the organization’s sub units. In order to do this, the five
offices identify the strategic objectives for which they are accountable;
determine performance measures and targets for these objectives; align
these measures, targets and initiatives to the corporate scorecard; and
produce a scorecard and implementation plan of their own. The
Technical Center is in the midst of this cascading process.
A kick-off session for cascading the strategy was held January 16
in the Central Viewing Area with representatives from the two largest
offices (ACB and ACX) present. A
timeline for the process was developed and core teams were established to
work with leadership teams to review the corporate BSC; choose the
objectives that apply to their organizations; assign relevant measures and
targets; ensure that initiatives are in place to focus the strategy; and
complete an implementation plan. The
cascading process, which typically takes six to eight weeks, is scheduled
for completion later this month.
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